Industrial Engineering Technologists develop concepts, designs and systems for manufacturing processes and services. They work with many different specialists such as material scientists, mechanical and electrical engineers, manufacturing, and services team leaders, marketers, and accountants to develop new efficient processes, quality assurance protocols and systems. Industrial engineering technologists are tasked to ensure that manufacturing plant or services rendered are optimally designed for customer satisfaction in terms of quality as well as being internationally competitive.

The Support Services stream focuses on the day-to-day administration of the IT and networks infrastructure and support of the users reliant on this infrastructure.

The purpose of this qualification is to equip students with the necessary knowledge and skills related to the business environment to make them more employable and to also widen access to selected diploma qualification(s). Students who successfully complete this Higher Certificate qualification and comply with the set admission requirements may proceed to one of the following diplomas in the field of: Marketing, Management or Tourism management.